Frequently Asked Questions

Have a product-specific question?  Check the Q&A tab on the related product page.

How do I submit a product idea?

Press here to learn more about submitting a product idea.

Do you sell direct or do I have to purchase through a distributor?

You can order from us online, over the phone (1-888-443-3748), or even come right into our showroom located in beautiful Ferndale, WA!! Or, if you would like to find a distributor close to you, press this link.

Do you have dealers in my country?

Here is a link to our many distributors around the world. They carry most of our products and they should be able to help you.

How do I sign up for a FastCap facility tour?

Contact Paul via Voxer or WhatsApp (+13609413748). Interview required.  We also offer the FastCap Experience where you work alongside us for a week.

I am interested in becoming a wholesaler or dealer, how do I do that?

Please contact Leanne by email (leanne@fastcap.com). Let her know your business name, addresses, products you are interested in selling, who you typically sell to, and credit references.

Do you allow international orders?

While we can ship orders to other countries you will get the best deal by purchasing from a distributor in your country if possible. We may also ask for a bank wire if your order is over a certain $ amount. You will also be responsible for any importation duties/taxes/or fees. These will not be listed at the time of check out as they are calculated at customs in your country. Please email shoppingcart@fastcap.com with questions about international orders and distribution companies. If you would like a quote for international shipping please include your complete address and the items you are interested in purchasing. 

Who is responsible for duties/import taxes/customs fees on international orders?

Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. 

I am having issues with my credit card when checking out?

As part of a new fraud prevention tool, we will be requiring all online orders to have correct billing information including street address and zip code. If you are trying to place an order and see an error message relating to avs or cvv settings this is because the billing details are incorrect for the card number you are trying to use. If the issue persists after updating billing information please call: 888-443-3748

How do I know if a product is available?

FastCap does not guarantee availability on all products. Item availability and prices are subject to change without notice. To check stock on any product please call us: 888-443-3748 or email shoppingcart@fastcap.com

How do I get Value Pricing and Special Quotes?

FastCap works hard to provide you and your company with competitive pricing. In the event that you would like to order large quantities or need a written quote for your company, please contact us toll-free at 1-888-443-3748. Our promise to you is that you will find true value in our combination of products, price, and reliability.

How do I get rush orders?

FastCap understands emergency situations happen. Therefore, if you'd like an item delivered quickly, please contact our sales staff at 888-443-3748. Expediting charges may apply depending on a number of factors including products, imprint, and current production workloads. We will always communicate in advance of order fulfillment to identify which option best fits your needs.